Available 24/7: Our Knowledge Base
Our easy-to-understand knowledge documents guide you step by step through configuration of your FRITZ!Smart Gateway plus troubleshooting – round the clock, 7 days a week.
Frequent support topics
- Setting up a Wi-Fi connection to the FRITZ!Box Updating FRITZ!OS
- Setting up the FRITZ!Box for use with a fibre optic connection Setting up FRITZ!Box for use with a DSL line
- Transferring settings to a new FRITZ!Box Determining the password for the FRITZ!Box user interface
- Wi-Fi connection drops frequently Setting up the FRITZ!Box as a Mesh Repeater
You need personal support?
Contact our competent Support team via email using our support form.
Contacting supportMatter with FRITZ! Smart
The FRITZ!Smart Gateway works as a Matter bridge to make your FRITZ! Smart Home compatible with numerous devices, control centres and apps from other manufacturers. Use Matter-compatible motion sensors to switch your FRITZ!Smart sockets. Or control your FRITZ!Smart radiator controls by voice with Alexa, Siri or Hey Google. With Matter, the possibilities are almost limitless.
More about Matter with FRITZ!
Expand the FRITZ! Smart Home with Zigbee devices
Zigbee is a Wi-Fi standard that is used by many manufacturers for smart home devices, for example for LED lights or roller shutter motors. With a FRITZ!Smart Gateway or a FRITZ!Box with Zigbee support like the FRITZ!Box 7690, you can extend the FRITZ! Smart Home with Zigbee compatibility. Our Zigbee compatibility list gives an overview of the Zigbee devices that are compatible with the FRITZ! Smart Home.
Go to Zigbee compatibility list
Neue Leistungsmerkmale:
- User interface: Diagram showing the FRITZ!Box connection status in the overview (homepage)
- New Online Monitor informs about the load on the internet connection and the load by individual network devices.
- Internet: Now IPv6 data can also be transmitted via a WireGuard® VPN tunnel
- Mesh: A new design and new features for the graphic overview
- DECT: The number of simultaneous possible DECT phone calls was increased from three to five
- Push service: Reworked design and more convenience
- Simplified configuration for connection to a fibre optic modem (ONT)
- The speed of the connection between LAN 1/WAN and the upstream device (e.g. fibre optic modem) is displayed on the overview page
